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    Can I lay-by an item at Robin's Nest?

    Yes we have lay-by available, but you will need to contact the store directly to arrange the set up of the layby. Either email us at sales@robinsnest.com.au or speak to us directly on 02 67527788.

    What are Robin's Nest's lay-by terms and conditions?

    -        A deposit of 30% is required upon the commencement of the lay-by.

    -        The lay-by must be paid in full within 6 weeks or the 30% deposit will be forfeited.

    -        Cancellation of a lay-by will result in the forfeit of your deposit. No exceptions.

    Can I re-order a product that is showing "out of stock" on Robin's Nest?

    If an item on the site is showing out of stock, we will do our best to order it in if requested. Please click the link on the product to be notified when it is back in stock. We will contact you to enquire if you still wish to purchase it, or alternately you can place your order directly from the Site.

    Pre-Orders can be made when an item is out of stock, a 50% deposit is requested upon confirmation of order and the balance before delivery.  To arrange for a pre-order of an out of stock item, please email us on sales@robinsnest.com.au or phone us on 02 67527788.

    Can I make a purchase online, but come and collect the goods from the actual store?

    Yes, absolutely. We know how hard it can sometimes be to come shopping with children! Just select in-store pick up when you are processing your sale through the check out. In the notes let us know when we can expect you and we will have your goods ready to be collected. We look forward to meeting you in person.

    If you come in store to pick up your order after you have paid for your postage online, we are unable to refund you for the delivery costs.

    My purchase is a gift, do you gift wrap?

    Of course we can! At the Nest we love wrapping presents so you are in safe hands. We have a selection of signature papers and we will wrap it appropriately whether it be for birthday, baby shower or new baby.

    .....and write in the card?

    If you would like us to write in a card that you have purchased please write exactly what you would like us to write in the notes at the checkout. We have very nice hand writing!

    What if I have purchased multiple gifts?

    We are most happy to gift wrap all of your goodies, just please give us clear instructions in the checkout notes or contact us directly via email or phone. Unfortunately we are unable to post to multiple locations within a single sale.

    I haven’t found what I am looking for on the Robin's Nest website. Can you help me?

    At the Nest we do our best to find you the most fabulous items for you and your little people so email us if we can help you source something that you have not seen online. We are always on the look out for our lovely customers. We also stock a huge range of products that are simply too numerous to upload, including the full range of Schleich animal and dinosaur figurines, Papo fairy and princess figurines, clothing from boutique Australian designers, and a more extensive range of Djeco artsets and puzzles than what is online.

    What happens to ‘return to sender’ parcels?

    Please take care to enter the correct address details when you order. If a parcel comes back to us marked 'return to sender'  there is a $25 re-posting fee to send it to you again.

    When is Robin's Nest for Children open?

    We would love to see you if you are passing through Moree! The bricks and mortar store is open Monday to Friday 9.30 - 5pm and Saturday 9.30am to 1pm at Shop 12, The Max Centre, 30 Heber St, Moree NSW. The virtual store never closes (how awesome is that!)

    I received a damaged item. What now?

    If your item arrives faulty or damaged, please contact us within 7 days of receipt for details of how to return your item for a replacement or refund. Please note that we are unable to refund on items which have small variations in colour and pattern. We are unable to accept returns on items after 7 days.

    Can I contact you by phone?

    We prefer you to email us for several reasons: firstly, email is more efficient and frees up our staff’s time to pick and pack your order as quickly as possible. Secondly, email means that we have a full record of your query to refer to should we (or you) need to in future. Please use the contact form for all correspondence. But if you really, really would prefer to speak to one of the Birds in the Nest, by all means call us on 02 67527788.

    Does the store have all of the items from your online store?

    Not all items from our store are online as we have such a huge range of product lines and some are simply not practical to post, but we are hoping to grow both our real and virtual stores and constantly add new things. If you have a product in mind just contact us by email and hopefully we can help you out. Similarly, if you have seen something featured on our Facebook page or Instagram feed and can't find it online, please contact us and we will either upload it to the store if possible, or add it manually to your order.